Last updated: October 29, 2026
Where we ship from
All orders are packed and dispatched from our studio in Hangzhou, China. Every piece is checked and photographed before it leaves us.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email when your order is placed and a tracking number when it ships.
Delivery estimates
These are transit times after dispatch, not including processing:
- United States — 7–15 business days
- Canada — 8–18 business days
- United Kingdom & Europe — 10–20 business days
- Australia & New Zealand — 10–20 business days
- Rest of world — 12–25 business days
Remote areas and customs holds can add a few days. These are estimates, not guarantees.
Shipping rates
- United States — $4.95 standard, free over $50
- Canada — $7.95 standard, free over $60
- United Kingdom & Europe — $8.95 flat
- Rest of world — $12.95 flat
Exact shipping is calculated at checkout before you pay.
Tracking
Every order ships with a tracking number, emailed to you at dispatch. Tracking sometimes takes 2–4 days to show its first scan — that is normal for international post.
Customs, duties and taxes
Orders may be subject to import duties or taxes charged by your country. These are the buyer’s responsibility and are not included in the price or shipping fee. We declare parcels accurately and cannot mark orders as gifts or understate value.
Wrong address
Please check your address carefully at checkout. If you spot a mistake, email us within 12 hours and we will correct it before dispatch. Once a parcel is in transit, an address change is usually not possible. Parcels returned to us as undeliverable can be reshipped at the buyer’s expense.
Lost or delayed parcels
If tracking shows no movement for 30 days, contact support@91ll.top and we will reship or refund in full.
Packaging
Every order arrives in a gift-ready box with a polishing cloth — no invoice or price inside, so it works as a gift.