Last updated: October 29, 2026
We want you to actually wear your MUSE & MINT pieces, not leave them in a drawer. If something is wrong, we will fix it.
The 30-day window
You may request a return within 30 days of delivery. Items must be unworn, in their original condition and in the original packaging. Earrings cannot be returned once the hygiene seal is broken, for health and safety reasons.
How to start a return
- Email support@91ll.top with your order number and a photo of the item.
- We will reply within 2 business days with return instructions and the return address.
- Ship the item back and send us the tracking number.
- Once it arrives and passes inspection, we refund you.
Who pays return shipping
- Our fault — wrong item, damaged in transit, or a manufacturing defect: we cover return shipping and send a prepaid label where possible.
- Changed your mind — you cover return shipping, and the original shipping fee is not refunded.
Refund timing
Refunds are issued to your original payment method within 3 business days of the returned item passing inspection. Your bank may take a further 5–10 business days to show the credit. Shipping costs are refunded only when the return is our fault.
Damaged or wrong item
Please contact us within 7 days of delivery with photos of the item and the packaging. We will send a replacement or a full refund — your choice. You do not need to return the damaged item in most cases.
Exchanges
We do not process direct exchanges. The fastest route is to return the item for a refund and place a new order, so you are not waiting on two shipments.
Orders that never arrive
If tracking shows no movement for 30 days, contact us and we will either reship or refund in full. We do not ask you to wait indefinitely.
Sale items
Discounted items follow the same 30-day policy. Final-sale items are marked as such on the product page and cannot be returned unless faulty.
Contact
Email support@91ll.top with your order number and we will sort it out.